This webinar outlines how social workers work within WorkCover QLD, together with updates on claim trends data, approach to claims management, tables of costs and annual review outcomes.
Lorraine McIlwain, Specialist Lead for Allied Health from WorkCover QLD, covers the following topics:
- About WorkCover QLD - Who they are, what other key government departments they work with, their purpose, values and customer strategy principles Towards 2024
- Claim Trends - data for all industries 2021-22
- Working with WorkCover QLD - the Tailored Care and Support approach to claims management and working better together
- Table of Costs - annual review outcomes
- How social workers work in the scheme
Lorraine has had a diverse career in the healthcare and insurance sectors, from being a registered nurse specialising in cardiothoracic intensive care; working with insurers across workers' compensation, CTP and income protection domains; working in the community as a rehabilitation provider; to recent work guiding injury management and project teams.
